IT Operations

Complete solution for organizations providing IT service delivery to companies with high information security requirements. The solution includes support for all processes from a business opportunity to complete delivery with its follow-up in the same platform.

With extensive experience and deep expertise in the IT industry, we understand how to deliver a robust operating platform that meets stringent information security requirements. In today’s fast-paced business environment, it is crucial to have a robust and versatile Business System can handle all your needs.

With the help of Rutin’s many components, you can track the customer’s journey from business opportunity through quotation, order, purchase, contract, and subscriptions to invoicing and financial follow-up. At the same time, your projects, cases, and time reporting support your daily work within the scope of the delivery. You document and track your ITIL processes, and the customer can continuously monitor your processes via the customer portal, which is customized to the information you wish to provide.

Our cloud-based Business System provides employees with a simple, role-based workspace to perform their tasks efficiently.

The whole work process

As a leading system for managing all the elements of a complete IT service delivery, we take responsibility for ensuring that you get an efficient and transparent delivery to customers. Employees will experience a clear simplification of administrative work by only needing one interface.

Customer portal

Rutin Business System includes an advanced customer portal that gives customers a clear and transparent picture of your services. The customer can view both the technical delivery as well as the financial flow.
Work item

Advanced multi-channel ticketing with support for ITIL processes. You create an efficient workflow that fits your business through configuration. With rules and documentation, you get an efficient platform where employees get an overview of priority cases assigned to teams and employees. Service level reports can be easily provided via the customer portal.
Project

Manage everything from simple to advanced projects with milestones, sprints and cases. This together with financial follow-up with income and costs. Give the customer the opportunity to take part in the project via the customer portal.
Subscription

Manage the customer's contracted services from its documentation of the contract to invoice. Through service and configuration item documentation, create customized basis for invoicing.
Statistics and follow-up

The platform includes an advanced component for statistics and follow-up of completed support work. Create insights into your business that allow you to make accurate and informed business decisions.