Support Services

A comprehensive solution for organizations that provide round-the-clock support services to people with high information security requirements. With multi-channel support, employees gain an efficient tool while those seeking assistance can choose the most appropriate channel.

Rutin extensive experience in providing a robust operational platform for support services that meets stringent information security requirements. Our cloud-based Business System designed to meet these needs by offering a platform that integrates across multiple communication channels, including chat, phone, SMS, and apps.

Our cloud-based Business System employees Business System a simple workspace that enables them to perform their tasks efficiently.

Complete solution

Our cloud-based Business System the solution for companies looking to improve their support operations and boost efficiency across multiple communication channels. With our flexible and scalable platform, your company can face any future challenges with confidence and peace of mind.

Contact us today to learn more about how our system can help your business achieve new successes.

Chat

Our integrated chat feature makes it easy for you to provide fast and efficient support in real time. With advanced features such as automated responses and chatbots, agents can handle more inquiries at the same time and reduce wait times. Text support and categorization features make it easier for agents to access relevant procedures and text.
Telephony

Our integrated telephony platform makes it easy for you to get fast and efficient help in real time. It features advanced queueing functions with priority settings. With features such as transcription and form filling, you can generate useful statistical data.
Text message

SMS support is a fast and convenient channel for customers who need help on the go. Our system allows your team to handle and respond to SMS inquiries just as easily as they do with email or chat messages.
Apps

Rutin.net essentially offers a wide range of pre-built integrations with well-known systems. All integrations are developed on a stable platform and follow a predefined framework.
Statistics and follow-up

The platform includes an advanced feature for tracking statistics and monitoring completed support work. Track employee performance in conjunction with data provided by support applicants.